{"id":6978,"date":"2026-04-20T23:04:14","date_gmt":"2026-04-20T21:04:14","guid":{"rendered":"https:\/\/www.pocapots.es\/faq\/"},"modified":"2026-04-21T01:18:41","modified_gmt":"2026-04-20T23:18:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.pocapots.es\/en\/faq\/","title":{"rendered":"FAQ \u2014 Ordering catering in Barcelona"},"content":{"rendered":"<h1 class=\"wp-block-heading\">FAQ \u2014 Ordering catering in Barcelona<\/h1>\n\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">Lead times, payment, VAT, delivery, cancellation\u2026 Every answer you need to organise your event in Barcelona with Poc a Pots, stress-free.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/en\/contact\/\">Ask a question<\/a><\/div>\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/wa.me\/34693586456\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a><\/div>\n\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Orders &#038; quotes<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">How far in advance should I place my order?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">48 hours for standard buffet options (cocktail, corporate lunch). 5 days for bespoke menus. 2 weeks for events over 50 guests. For urgent requests, contact us on WhatsApp \u2014 we often find a solution even at 48 h notice.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How quickly will I receive a quote?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Within 24 business hours. For complex requests (large events, bespoke menus, pre-tastings), allow 48 hours.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What is the minimum order?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Buffet options: 6 guests (cocktail), 8 guests (breakfast), 10 guests (corporate lunch). On-site service: from 15 guests.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can we arrange a tasting before booking?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Yes, for events &gt; 30 people. Tasting in our Barcelona kitchen, by appointment. Tasting complimentary upon order confirmation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Menus &#038; options<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Do you offer vegetarian, vegan, gluten-free or halal options?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Yes, across every menu. Just let us know your guests' dietary requirements when you request a quote. Our Gourmet Vegetarian Buffet (\u20ac32 excl. VAT\/person) is 100 % vegetarian and easily adapts to vegan.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Are your ingredients organic?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Yes, whenever possible: fruit and vegetables from certified-organic Catalan growers, French and Spanish meats from short supply chains, and natural wines through our partnership with Human Vins.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I customise the menu?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Yes. Our menus are starting points, not rigid templates. Tell us your budget, guest count and preferences \u2014 we'll build the menu together.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery &#038; coverage area<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Where do you deliver?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Barcelona and its surroundings: 22@, Poblenou, Eixample, Gr\u00e0cia, Sarri\u00e0, Les Corts, Sant Cugat, Sitges, Castelldefels. We also deliver to the marinas for yachts (Port Vell, Port Ol\u00edmpic, Marina Vela, Port Forum) and to Fira Barcelona (Gran Via and Montju\u00efc).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Is delivery free?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Yes, from \u20ac60 excl. VAT within the Barcelona area. Beyond that, an extra charge applies \u2014 detailed in your quote.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Do you deliver to Fira Barcelona?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Yes \u2014 it's one of our regular coverage areas. Both Fira Gran Via and Montju\u00efc are included. Please give us 1 to 2 weeks' notice so we can plan access logistics properly.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Payment &#038; invoicing<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What payment methods do you accept?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Credit card (online on our shop), SEPA bank transfer, and invoice billing for approved corporate accounts. For large events: 40 % deposit on signing, balance 48 hours before the event.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Do you invoice with VAT or net of tax?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Both. Spanish VAT by default (10 % catering \/ 21 % service). Intra-community invoicing available for European companies with a valid VAT number (checked via VIES).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can you issue invoices in French or English?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Yes \u2014 we issue invoices in French, Spanish or English, depending on your needs.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Service, equipment &#038; staff<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Do you provide an on-site service team?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Yes: waiters, ma\u00eetre d', kitchen porter, sommelier. French- and Spanish-speaking team. Rates on request, based on duration and guest count.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Do you supply equipment (crockery, glasses, linens)?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Yes \u2014 rental is included in the quote for events with service. Crockery, glassware, linens, chafing dishes, and light furniture.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I book a private chef for a dinner at home?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Yes \u2014 it's one of our specialities. <a href=\"\/en\/product\/private-chef-at-home\/\">See our Private Chef at Home service<\/a> (apartment, villa or yacht, 6 to 12 guests).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Cancellation &#038; contingencies<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What are your cancellation terms?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Free cancellation up to 7 days before the event. Between 7 and 3 days: 30 % of the quote is charged. Less than 48 hours: 70 % charged. In case of force majeure, we find a solution on a case-by-case basis.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What happens if bad weather disrupts an outdoor event?<\/h3>\n\n\n<p class=\"wp-block-paragraph\">We always plan a backup with you when quoting (marquee, shelter, rescheduling, indoor delivery). No surprises on the day.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">A question we haven't covered?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Just ask us directly \u2014 we reply in under 2 hours during business hours.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/en\/contact\/\">Ask a question<\/a><\/div>\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"tel:+34693586456\">Call +34 693 58 64 56<\/a><\/div>\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--3\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/wa.me\/34693586456\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a><\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ \u2014 Commander un traiteur \u00e0 Barcelone D\u00e9lais, paiement, TVA, livraison, annulation\u2026 Toutes les r\u00e9ponses pour organiser sereinement votre \u00e9v\u00e9nement \u00e0 Barcelone avec Poc a Pots. Commandes &#038; devis Combien de temps \u00e0 l\u2019avance dois-je commander ? 48 h pour les formules buffet standards (cocktail, corporate lunch). 5 jours pour le sur-mesure. 2 semaines pour [&#8230;]\n","protected":false},"author":39,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rank_math_title":"FAQ \u2014 Comment commander un traiteur \u00e0 Barcelone | Poc a Pots","rank_math_description":"Comment organiser un buffet, un catering yacht ou un \u00e9v\u00e9nement d'entreprise \u00e0 Barcelone ? D\u00e9lais, paiement, TVA, annulation : toutes les r\u00e9ponses.","rank_math_focus_keyword":"comment commander traiteur barcelone","rank_math_robots":"","rank_math_canonical_url":"","rank_math_facebook_title":"","rank_math_facebook_description":"","_joinchat":[],"footnotes":""},"class_list":["post-6978","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.pocapots.es\/en\/wp-json\/wp\/v2\/pages\/6978","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pocapots.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pocapots.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pocapots.es\/en\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pocapots.es\/en\/wp-json\/wp\/v2\/comments?post=6978"}],"version-history":[{"count":1,"href":"https:\/\/www.pocapots.es\/en\/wp-json\/wp\/v2\/pages\/6978\/revisions"}],"predecessor-version":[{"id":7000,"href":"https:\/\/www.pocapots.es\/en\/wp-json\/wp\/v2\/pages\/6978\/revisions\/7000"}],"wp:attachment":[{"href":"https:\/\/www.pocapots.es\/en\/wp-json\/wp\/v2\/media?parent=6978"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}